Management of response templates

In addition to the response templates offered by Fair&Smart, you have the possibility to create your own response templates.

The templates can be associated with one or more types of request (access, opposition, etc.) and written in several languages

Contents of this documentation:

Creating a customised response template

1. On the Right Requests > Response templates screen, click Create Template;

2. Configure the response template by completing the fields:

   1. Name: Name of the template;

   2. Languages: select the languages in which the template will be written;

   3. Type of requests: requests concerned by the response;

   4. Subject of the message: subject or title of the response;

   5. Body of the message: default text of the response template. You can use fields to indicate that variable information needs to be completed in your response. To add a field to a template, use the {{field label}} syntax. ;

3. Click Save;

Duplicating a template from an existing template

1. Click on Right Requests > Response templates;

2. To search in the list, click Filter, enter your search criteria;

3. Click Apply;

4. Once the template to be copied has been identified, click on the ... menu and then click Duplicate;

Using a customised response template

Once your customised templates have been created, they can be used when responding to GDPR requests

1. In Right Requests > List of requests, select the GDPR request concerned;

2. Click on Reply;

3. In the Customised templates section, click on the title of your customised response template

To find out more

• Managing cookie settings

• Management of consent templates

• Joining an organisation

• User account management

• Employee management